Payments, deposits & invoices

Payments run on Stripe Connect. From Payments, start onboarding and Stripe walks you through identity and bank details on their own pages — we never see your banking information. Charges are made directly on your Stripe account: you are the merchant of record, payouts land on your schedule, and refunds and disputes are yours to control.

app.bnbconsole.com

1. 1Choose a deposit rule: none, a percentage, a fixed amount, or payment in full at confirmation.
2. 2Set when the balance is due (for example 14 days before check-in), and optionally let the balance charge itself on the due date using the card the guest saved.
3. 3Add a security deposit if you want one — it's held as a card on file, not a bank hold that expires after a week, and it's released automatically on your schedule after checkout.

Guests pay on a Stripe-hosted page with cards, Apple Pay and Google Pay, 3-D Secure included. Their private payment link never expires — unlike a raw checkout link, it mints a fresh session every time they open it. Only confirmed stays can owe a deposit; a payment is marked successful only when Stripe itself says so, never because a browser redirect claimed it.

Bill anything beyond the stay — a firewood bundle, a late checkout, a damage charge — with line-item invoices. Send them by email with a payment link, track draft → sent → paid, and mark offline payments paid by hand. Each reservation shows its invoices and its online payments side by side.

app.bnbconsole.com

Refund any settled payment — fully or partially — from the reservation page. If a platform fee was collected on the charge, it is returned along with the refund, so a cancelled stay never leaves you out of pocket for revenue you didn't keep.