AI assistance

Every AI feature in BnB Console suggests. None of them send a message, publish a post, or change a price on their own. A draft lands in the message box for you to edit; a pricing plan shows you what it does to real dates and waits for you to press apply. There is no setting that turns this into autopilot, because the thing being automated is a conversation with your guest and a number on your calendar.

Open any reservation thread and press Draft a reply. The draft is written from four things: the conversation so far, the reservation itself, what you have written about the property and its arrival guide, and — the part that makes it sound like you — how you answered the same question on previous bookings at this same property.

If a guest asks about parking, the draft is shaped by the answer you gave the last three guests who asked about that property, including the local detail no property record holds. Precedent never crosses between your properties: parking round the back is true of one cabin and wrong for the next, and a fact borrowed from the wrong listing is the worst thing a draft could state confidently.

Those past answers are your own words. The questions that prompted them are not, so they are stripped of names, phone numbers, email addresses and booking codes before they are used.

1. 1Draft a reply writes the next message. It never sends it — you always press send yourself.
2. 2Rewrite edits words you already typed: friendlier, firmer, shorter, or grammar only. It cannot add a fact you did not write.
3. 3Translate works in both directions, and shows you a translation back so you can check what the guest will read.
4. 4Summarise catches you up on a long thread before you reply.

On any property’s pricing page, type what you want in plain English — “weekends 20% more, and £450 a night from 29 December to 2 January” — and you get back a table of real dates showing tonight’s price and what it would become.

That table is the point. Nobody can check “weekends +20%” in the abstract, but anybody can check “Fri 12 June: £200 → £240”. It is calculated by the same engine that quotes real guests, so it is not an approximation. Nothing is written until you press apply, and what gets written is ordinary date rules and weekend percentages — the same ones the forms below edit, so you can change or delete any of them afterwards.

It will also tell you what it could not do. Ask it to match a competitor’s prices and it says so plainly rather than quietly doing nothing, because a request that disappears is worse than one that is refused.

The pricing advisor is a different tool: rather than translating what you asked for, it reads your last 180 days — occupancy, average rate, RevPAR, booking lead time, orphan gaps — and proposes at most three changes, each citing the number that argues for it.

It refuses to advise on fewer than ten completed stays. Advice drawn from single-digit data is guesswork wearing a confident face, and a tool that says “come back later” is more useful than one that invents a trend. It has no market data and no competitor prices, and will never claim otherwise.

1. 1Review replies draft a response to a Google or Facebook review, in your voice.
2. 2Listing copy writes a property description from the facts you have already entered — never amenities you do not have.
3. 3Social captions and campaign drafts start the post or the email; you edit before anything goes out.
4. 4Photo captions describe your own uploaded photos for the property page.

AI features are part of the Pro plan and run on credits. Each action shows its credit cost on the button before you press it, and AI credits in the menu shows what you have and what it has been spent on, broken down by feature. Nothing is charged for a request that fails.